As discussed in a previous post about mangled communication, conversations often go wrong because the speaker omits key facts or unknowingly provides biased information. The reason is the signal amplification bias; we often communicate less information than we think we have. These “sender” problems are exacerbated when the listener makes assumptions about the meanings of […]
Archive | Illusion of Transparency
Messy Minds and Mangled Communication
Mangled Communication: How and Why It Occurs “You know, that guy in that movie we saw last month! I can’t think of the actor’s name. I know you know it. Please tell me,” pleads her husband. “What are you talking about?” replies his spouse. “You know, that guy, in that movie…” “Honey, I have absolutely […]